Privacy Policy

Introduction

At Intima Care, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from www.intimacare.co 

We operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Site, you agree to the practices described here.

1. Personal Information We Collect

When you use the Site, we collect:

a. Device Information

Automatically via cookies and tracking tools:

  • IP address
  • Browser type & version
  • Time zone
  • Pages viewed & interactions

b. Order Information

Collected at checkout or during order creation:

  • Name
  • Billing & shipping addresses
  • Email address
  • Phone number (optional)
  • Payment info (handled securely via Shopify – we don’t store card details)

c. Marketing Information

Only with your consent:

  • Email/SMS opt-ins
  • Product preferences
  • Engagement behavior

2. How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Provide order updates and customer support
  • Screen for fraud and security threats
  • Improve our website and user experience
  • Send promotions and marketing (if you opt in)

3. Legal Grounds for Processing

We process your data under the following lawful bases:

  • Contractual obligation – for fulfilling orders
  • Consent – for marketing communications
  • Legal compliance – fraud prevention, accounting, etc.
  • Legitimate interest – improving services and securing our platform

You may withdraw consent at any time by contacting contact@intimacare.co.

4. Sharing Your Data

We never sell your data.
We only share it with trusted partners necessary for business operations, including:

  • Shopify – e-commerce platform
  • Payment processors – Stripe, PayPal
  • Couriers – Royal Mail, Evri
  • Analytics/Marketing tools – Google, Meta, Klaviyo

All partners are required to meet UK data protection standards.

5. Cookies & Tracking

We use cookies to:

  • Improve site function and speed
  • Remember your preferences
  • Analyze traffic and behavior
  • Personalize ads (if consented)

You can manage cookies through your browser settings. Learn more in our [Cookie Policy].

6. Data Retention

We retain personal data as long as necessary for:

  • Order fulfillment and customer service
  • Legal or tax obligations
  • Marketing (until you unsubscribe)

You may request deletion at any time.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • File a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, email: contact@intimacare.co

8. International Transfers

Some data may be processed outside the UK (e.g., Shopify servers). We ensure these transfers comply with UK data protection laws through safeguards like standard contractual clauses.

9. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If a parent believes their child has provided personal data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the “Effective Date” noted above.

11. Contact Information

If you have any questions or concerns about this policy or your data:

DREAM ECOMMERCE LTD
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ, UNITED KINGDOM
📩 Email: contact@intimacare.co
📄 Company Number: 15806904

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